Our Terms and Conditions

Our Terms and Conditions

Reservation

A deposit of 10% of the total tour price is required during bookings, The remain 90% you can pay us a week before tour dates or pay us by cash on your arrival. We will send you a signed and stamped contract by E-Mail confirming the advance payment immediately after receiving your payment.

Cancellation and Refund Policy

We have all been through turbulent times in 2020. Fortunately, the worst part of it appears to be past us and the global tourism industry is on the mend. You can’t imagine how happy we are to see you again on our magical Tanzania!

We have realized that the Kilimanjaro Certificate Celebration after Kilimanjaro Summit including the Songs are missed dearly.

We understand that booking a trip and sending money to Africa may seem somehow risky. Understandably, there are many concerns to keep in mind: what will happen if the new restrictions are put? what if my flight is cancelled, and I miss the expedition dates? What if I catch COVID-19 and am not able to travel?

Eastland Adventures have answers for all of these questions. All tour packages  are financially risk-free for our customers.

Your options if you need to cancel a trip

If you book your Kilimanjaro tour or Tanzania Safari with Eastland Adventures and for some reasons you are unable to travel, the following options are available:

  1. You may freely change the dates of your Kilimanjaro Tour/Tanzania Safari. Eastland Adventures offers flexibility for our clients – if you have an unfortunate hold-up to your travel plans, you may reschedule your trekking/safari dates for another time. The exception here is if you decide to reschedule your hike/safari in less than 48 hours before the scheduled departure time. With such short notice we would have organized supplies for the trip and paid park entry fees.
  2. Lifetime deposits. Eastland Adventures allows indefinite holds on your deposit; and you will be able to use it for any trip with us in the future. This rule applies without reservation for all our Kilimanjaro Tours and Tanzania Safaris.
  3. Cancellation Duration: Cancellations 5 weeks or earlier before the planned tour date are FREE (Exclude transaction charges). For later cancellations we keep a fee of 10 % of the tour price or use it in the future for any trip in Tanzania.

Pricing

Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. In the event of a marked change in foreign exchange rates, fuel costs or tariff rates and government tax, tour costs are subject to revision. Such increases will be added to the client final billing. Eastland Adventures reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.

Travel Insurance
Travel insurance is strongly recommended for all travelers to obtain coverage for themselves, travel companions, and family members to cover unforeseen travel issues such as cancellations, interruptions, delays, lost/stolen/damaged travel documents and personal property, medical expenses, and emergency transportation.

Our Responsibility
These tour programs are operated by Eastland Adventures. For certain services like transportation and hotels we contract with other companies.
Eastland Adventures is not responsible for any losses or damages of personal property, injuries or unforeseen expenses incurred by any tour member.

Complaints

If you are not satisfied with the services provided by us or our partner companies please inform us as soon as possible during the tour or after the tour. When we learn about problems soon we are more likely to be able to fix them in a satisfying way.

Health and Safety
All travelers or tour member should be contact the government travel bureau for your respective country for information concerning possible dangers in Tanzania or East Africa.

During the tour it is vital that you follow the advice of your guide(s). Do not attempt to climb Mount Kilimanjaro or mount Meru when you are sick. If you contract a minor illness like the common cold shortly before your climb we recommend to change plans and for example do a safari instead.