Terms and conditions

Terms and conditions

Reservation
A per person deposit of 20% of the tour price is required twelve  weeks before the tour. We will send you a signed form by E-Mail confirming the advance payment immediately after receiving your payment.

Cancellation

Cancellations 5 weeks or earlier before the planned tour date are free. For later cancellations we keep a fee of 10 percent of the tour price. The rest of your advance payment will be refunded.

Pricing

Quoted tour prices include planning, handling and operational charges and are based on the current rate of exchange and tariffs. In the event of a marked change in foreign exchange rates, fuel costs or tariff rates and government Tax, tour costs are subject to revision. Such increases will be added to the client final billing. Eastland Adventures reserves the right to vary itineraries and prices, and to substitute facilities and hotels of equal or better quality if necessary.

Travel Insurance
Travel insurance is strongly recommended for all travelers to obtain coverage for themselves, travel companions, and family members to cover unforeseen travel issues such as cancellations, interruptions, delays, lost/stolen/damaged travel documents and personal property, medical expenses, and emergency transportation.
 
Our Responsibility
These tour programs are operated by Eastland Adventures. For certain services like transportation and hotels we contract with other companies.
Eastland Adventures is not responsible for any losses or damages of personal property, injuries or unforeseen expenses incurred by any tour member.

Complaints

If you are not satisfied with the services provided by us or our partner companies please inform us as soon as possible during the tour or after the tour. When we learn about problems soon we are more likely to be able to fix them in a satisfying way.

Health and Safety
All travelers or tour member should be contact the government travel bureau for your respective country for information concerning possible dangers in Tanzania or East Africa.

During the tour it is vital that you follow the advice of your guide(s). Do not attempt to climb Mount Kilimanjaro or mount Meru when you are sick. If you contract a minor illness like the common cold shortly before your climb we recommend to change plans and for example do a safari instead.